/* ═══════════════════════════════════════════════════════
   support.css — JASA Essentials Support Page Styles
   ═══════════════════════════════════════════════════════ */

.sp-wrap {
    max-width: 780px;
    margin: 0 auto;
    padding: 16px 14px calc(var(--bnh, 64px) + 48px);
}

/* ── Page Header ── */
.sp-page-header {
    position: relative;
    background: linear-gradient(135deg, var(--primary) 0%, #1e40af 100%);
    border-radius: 18px;
    padding: 22px 20px;
    color: #ffffff;
    overflow: hidden;
    margin-bottom: 22px;
    box-shadow: var(--sh-md);
}

.sp-page-header-orb {
    position: absolute;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.12);
    pointer-events: none;
}

.sp-orb1 {
    width: 180px;
    height: 180px;
    top: -50px;
    right: -40px;
}

.sp-orb2 {
    width: 100px;
    height: 100px;
    bottom: -30px;
    left: 20%;
}

.sp-header-content {
    position: relative;
    z-index: 2;
    display: flex;
    align-items: center;
    gap: 16px;
}

.sp-header-icon {
    width: 50px;
    height: 50px;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(8px);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    color: #ffffff;
    flex-shrink: 0;
}

.sp-page-title {
    font-size: 1.4rem;
    font-weight: 700;
    margin: 0 0 4px 0;
    line-height: 1.25;
}

.sp-page-sub {
    font-size: 0.88rem;
    opacity: 0.92;
    margin: 0;
    line-height: 1.4;
}

/* ── Section Blocks ── */
.sp-section {
    margin-bottom: 22px;
}

.sp-section-title {
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--txt1);
    margin-bottom: 12px;
    padding: 0 2px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.sp-section-title i {
    font-size: 1.15rem;
    width: 20px;
    text-align: center;
}

.sp-cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 14px;
}

/* ── Card Styling ── */
.sp-card {
    background: var(--bg-white);
    border: 1px solid var(--border);
    border-radius: 16px;
    padding: 18px;
    box-shadow: var(--sh-sm);
    transition: transform var(--ease), box-shadow var(--ease), border-color var(--ease);
    display: flex;
    flex-direction: column;
    justify-content: space-between;
}

.sp-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--sh-md);
    border-color: var(--border2);
}

.sp-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 14px;
}

.sp-card-icon-wrap {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.3rem;
}

.sp-icon-wa {
    background: #e6f9ed;
    color: #25d366;
}

[data-theme="dark"] .sp-icon-wa {
    background: rgba(37, 211, 102, 0.15);
    color: #25d366;
}

.sp-icon-phone {
    background: #eef6ff;
    color: var(--primary);
}

[data-theme="dark"] .sp-icon-phone {
    background: rgba(45, 140, 240, 0.15);
    color: #3b82f6;
}

.sp-icon-email {
    background: #fff8e1;
    color: #f59e0b;
}

[data-theme="dark"] .sp-icon-email {
    background: rgba(245, 158, 11, 0.15);
    color: #fbbf24;
}

.sp-badge {
    font-size: 0.7rem;
    font-weight: 800;
    padding: 4px 10px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sp-badge-wa {
    background: #25d366;
    color: #ffffff;
}

.sp-badge-phone {
    background: var(--primary);
    color: #ffffff;
}

.sp-badge-email {
    background: #f59e0b;
    color: #ffffff;
}

.sp-card-label {
    font-size: 0.78rem;
    font-weight: 700;
    color: var(--txt3);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 4px;
}

.sp-card-value {
    font-size: 1.15rem;
    font-weight: 800;
    color: var(--txt1);
    margin-bottom: 6px;
    word-break: break-all;
    letter-spacing: -0.2px;
}

.sp-card-desc {
    font-size: 0.85rem;
    color: var(--txt2);
    line-height: 1.4;
    margin-bottom: 18px;
}

.sp-card-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-top: auto;
    width: 100%;
}

.sp-btn {
    flex: 1;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 14px;
    border-radius: 12px;
    font-size: 0.9rem;
    font-weight: 700;
    border: none;
    cursor: pointer;
    min-height: 44px;
    transition: background var(--ease), opacity var(--ease), transform var(--ease);
}

.sp-btn:active {
    transform: scale(0.98);
}

.sp-btn-wa {
    background: #25d366;
    color: #ffffff;
}

.sp-btn-wa:hover {
    background: #20bd5a;
}

.sp-btn-phone {
    background: var(--primary);
    color: #ffffff;
}

.sp-btn-phone:hover {
    background: var(--primary-dark);
}

.sp-btn-email {
    background: #f59e0b;
    color: #ffffff;
}

.sp-btn-email:hover {
    background: #d97706;
}

.sp-btn-secondary {
    background: var(--bg);
    color: var(--txt1);
    border: 1px solid var(--border);
    flex: 0 0 44px;
    height: 44px;
    width: 44px;
    padding: 0;
    border-radius: 12px;
    font-size: 1rem;
}

.sp-btn-secondary:hover {
    background: var(--border);
}

/* ── Mobile Optimizations ── */
@media (max-width: 600px) {
    .sp-wrap {
        padding: 14px 12px calc(var(--bnh, 64px) + 54px);
    }

    .sp-page-header {
        padding: 18px 16px;
        border-radius: 16px;
        margin-bottom: 18px;
    }

    .sp-header-icon {
        width: 44px;
        height: 44px;
        font-size: 1.3rem;
        border-radius: 12px;
    }

    .sp-page-title {
        font-size: 1.25rem;
    }

    .sp-page-sub {
        font-size: 0.82rem;
    }

    .sp-cards-grid {
        grid-template-columns: 1fr;
        gap: 12px;
    }

    .sp-card {
        padding: 16px;
        border-radius: 14px;
    }

    .sp-card-value {
        font-size: 1.1rem;
    }

    .sp-section-title {
        font-size: 1rem;
        margin-bottom: 10px;
        padding-left: 2px;
    }
}

/* ── Clean Confirmation Modal ── */
.sp-modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.65);
    backdrop-filter: blur(5px);
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 16px;
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.25s ease, visibility 0.25s ease;
}

.sp-modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.sp-modal {
    background: var(--bg-white);
    border: 1px solid var(--border);
    border-radius: 20px;
    width: 100%;
    max-width: 440px;
    box-shadow: var(--sh-lg);
    padding: 22px;
    transform: scale(0.92);
    transition: transform 0.25s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}

.sp-modal-overlay.active .sp-modal {
    transform: scale(1);
}

.sp-modal-head {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 16px;
}

.sp-modal-icon {
    width: 46px;
    height: 46px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.4rem;
    flex-shrink: 0;
}

.sp-modal-title {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--txt1);
    margin: 0 0 2px 0;
}

.sp-modal-sub {
    font-size: 0.85rem;
    color: var(--txt3);
    margin: 0;
}

.sp-modal-body {
    background: var(--bg);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 14px;
    margin-bottom: 20px;
}

.sp-modal-field {
    margin-bottom: 12px;
}

.sp-modal-field:last-child {
    margin-bottom: 0;
}

.sp-modal-field-label {
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--txt3);
    text-transform: uppercase;
    letter-spacing: 0.4px;
    margin-bottom: 4px;
}

.sp-modal-field-value {
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--txt1);
    word-break: break-all;
}

.sp-modal-preview-box {
    font-size: 0.85rem;
    color: var(--txt2);
    background: var(--bg-white);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 10px 12px;
    white-space: pre-wrap;
    line-height: 1.4;
    margin-top: 4px;
    max-height: 140px;
    overflow-y: auto;
}

.sp-modal-actions {
    display: flex;
    gap: 10px;
}

.sp-modal-btn-cancel {
    flex: 1;
    padding: 12px;
    border-radius: 12px;
    background: var(--bg);
    border: 1px solid var(--border);
    color: var(--txt1);
    font-weight: 700;
    font-size: 0.9rem;
    cursor: pointer;
    min-height: 44px;
    transition: background var(--ease);
}

.sp-modal-btn-cancel:hover {
    background: var(--border);
}

.sp-modal-btn-confirm {
    flex: 1.3;
    padding: 12px;
    border-radius: 12px;
    background: var(--primary);
    border: none;
    color: #ffffff;
    font-weight: 700;
    font-size: 0.9rem;
    cursor: pointer;
    min-height: 44px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    transition: opacity var(--ease);
}

.sp-modal-btn-confirm:hover {
    opacity: 0.92;
}

/* ── Toast Notification ── */
.sp-toast {
    position: fixed;
    bottom: calc(var(--bnh, 64px) + 20px);
    left: 50%;
    transform: translateX(-50%) translateY(20px);
    background: #1e293b;
    color: #ffffff;
    padding: 12px 22px;
    border-radius: 30px;
    font-size: 0.88rem;
    font-weight: 600;
    box-shadow: 0 6px 20px rgba(0,0,0,0.3);
    z-index: 10000;
    opacity: 0;
    pointer-events: none;
    transition: transform 0.25s ease, opacity 0.25s ease;
    display: flex;
    align-items: center;
    gap: 8px;
    white-space: nowrap;
}

.sp-toast.show {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
}

/* ════════════════════════════════
   SUPPORT QUERY FORM + HISTORY
   ════════════════════════════════ */

/* ── Form card ── */
.sp-form-card {
    background: var(--bg-white);
    border: 1px solid var(--border);
    border-radius: var(--r);
    padding: 18px;
    box-shadow: var(--sh-sm);
    margin-top: 14px;
}

.sp-form-title {
    font-size: .84rem;
    font-weight: 800;
    color: var(--txt1);
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 8px;
}
.sp-form-title i { color: var(--primary); }

/* ── Two-column grid ── */
.sp-form-grid2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
    margin-bottom: 12px;
}
@media (max-width: 440px) {
    .sp-form-grid2 { grid-template-columns: 1fr; }
}

/* ── Fields ── */
.sp-field { display: flex; flex-direction: column; }

.sp-label {
    font-size: .66rem;
    font-weight: 800;
    color: var(--txt3);
    text-transform: uppercase;
    letter-spacing: .6px;
    margin-bottom: 6px;
}
.sp-req { color: #ef4444; margin-left: 2px; }

.sp-input, .sp-select, .sp-textarea {
    width: 100%;
    padding: 11px 14px;
    border: 1.5px solid var(--border2);
    border-radius: var(--r-sm);
    background: var(--bg-white);
    color: var(--txt1);
    font-family: inherit;
    font-size: .84rem;
    font-weight: 500;
    transition: border-color var(--ease), box-shadow var(--ease);
    outline: none;
    -webkit-appearance: none;
}
.sp-input:focus, .sp-select:focus, .sp-textarea:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(45,140,240,.12);
}
.sp-textarea {
    resize: vertical;
    min-height: 90px;
    margin-top: 0;
}

/* ── Submit button ── */
.sp-submit-btn {
    width: 100%;
    height: 48px;
    margin-top: 4px;
    border-radius: var(--r-sm);
    background: linear-gradient(135deg,#1a55d4 0%,var(--primary) 100%);
    color: #fff;
    font-family: inherit;
    font-size: .9rem;
    font-weight: 800;
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    box-shadow: 0 4px 14px rgba(45,140,240,.3);
    transition: opacity var(--ease), transform var(--ease);
}
.sp-submit-btn:hover  { opacity: .92; }
.sp-submit-btn:active { transform: scale(.98); }
.sp-submit-btn:disabled { opacity: .6; cursor: not-allowed; transform: none; }

/* ── History items ── */
.sq-item {
    padding: 12px;
    border-radius: var(--r-sm);
    border: 1px solid var(--border);
    margin-bottom: 10px;
    background: var(--bg);
}
.sq-item:last-child { margin-bottom: 0; }

.sq-subject {
    font-size: .86rem;
    font-weight: 800;
    color: var(--txt1);
    margin-bottom: 4px;
}
.sq-meta {
    font-size: .7rem;
    font-weight: 600;
    color: var(--txt3);
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 6px;
}
.sq-meta i { margin-right: 3px; }
.sq-message {
    font-size: .76rem;
    font-weight: 500;
    color: var(--txt2);
    line-height: 1.5;
    margin-bottom: 6px;
}

.sq-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 50px;
    font-size: .62rem;
    font-weight: 800;
}
.sq-badge-open    { background: #fef3c7; color: #b45309; }
.sq-badge-replied { background: #deeeff; color: var(--primary); }
.sq-badge-closed  { background: #dcfce7; color: #16a34a; }

/* ── Empty / loading states ── */
.sp-empty {
    text-align: center;
    padding: 28px 0;
    color: var(--txt3);
    font-size: .8rem;
    font-weight: 600;
}
.sp-empty i {
    font-size: 2rem;
    margin-bottom: 8px;
    display: block;
    opacity: .4;
}